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Brexit will force slowdown in HMRC’s £2.1bn modernisation, MPs warn


The Commons Public Accounts Committee has said HMRC’s £2.1bn transformation programme will have to be scaled back due to the additional pressure caused by preparing for Brexit. The committee also said investigations into revelations in the Paradise Papers were also weighing on tax authorities. Meg Hillier, the chair of the committee, said HMRC was facing "potentially catastrophic consequences" for taking on too many tasks at the same time.” HMRC was also criticised for telling taxpayers they will only have to wait four minutes before being put through to an adviser when it takes twice as long due to automated processes. The treatment of ordinary taxpayers was contrasted with the “concierge-style” service provided to the wealthy. The Revenue’s dedicated high net worth unit gives those with at least £20m their own customer compliance manager.

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