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One in five calls to HMRC for tax help abandoned

13-01-2021

Figures show that almost 400,000 taxpayers, one in five, who call HMRC for help hang up after being left on hold for an average nine minutes. This compares to a rate of just 3% of calls four years ago. The figures come as the helpline is braced for unprecedented volumes of calls with the annual self-assessment deadline barely two weeks away.


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