Henry Brown & Co Chartered Accountants
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26 Portland Road · Kilmarnock · Ayrshire · KA1 2EB | Call us on: +44 1563 522308

Callers set for long wait


Research carried out by Which? suggests taxpayers who need to speak to HMRC for help or advice ahead of the self-assessment tax return deadline could face a lengthy wait. The consumer group made 100 calls to HMRC's self-assessment and general enquiries helplines and found that, on average, it took 38 minutes to speak to a real person, with nearly one in five of its calls not answered within an hour. The longest wait was one hour and 16 minutes.

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